For Your CNAs, General, Lifelong Learning

Tips for Client-Centered Customer Service

This month at In the Know, our inservice, Client-Centered Care, is being featured.  True client-centered care means: Health care professionals understand that clients are consumers who have choices and need clear, accurate information. The client has a voice that overrides the care team’s “schedule.” Care isn’t just delivered by healthcare professionals. There must be opportunities… Continue reading Tips for Client-Centered Customer Service

For Your CNAs, General, Lifelong Learning

From the CNA Frontlines: The Gift of Today

In her latest post, Corey Ann Rotella, CNA, shares her thoughts about mindfulness--going through the day being truly alive and aware of each moment. Please share your thoughts on this subject below! As CNAs, one of the biggest benefits of our job is the gift of awareness.  So many in this world seem to sleepwalk… Continue reading From the CNA Frontlines: The Gift of Today

For Your CNAs, General, Lifelong Learning

Working as a CNA: Why I Stay

This week, Corey Rotella, CNA, shares her thoughts about what keeps her on the job. We'd love to hear from nurse aides everywhere so please add your comments about working in health care! Anyone working as a nursing assistant has chosen a very challenging path.  Poor compensation, workplace politics, short staffing, conflict between coworkers, irate… Continue reading Working as a CNA: Why I Stay

For Your CNAs, General, Lifelong Learning

From the CNA Frontlines: A “No Complaints” Experiment

As I was scrolling through my news feed on Facebook earlier in the week, I saw something that STOPPED ME IN MY TRACKS.  A friend of mine had posted a challenge. Go an entire day without complaining about anything. Not traffic, not people, not the job, not one complaint…and see how it changes your perception. … Continue reading From the CNA Frontlines: A “No Complaints” Experiment

For Your CNAs, General, Lifelong Learning

From the CNA Frontlines: Choosing Minutes or Moments

Scary as it may sound to anyone who knows me, I was doing some math earlier (GASP!).  According to my calculations, those of us who work full time spend around 2,080 hours a year at work—not including overtime.  In the healthcare field, very little of that time is spent standing still. I know that I… Continue reading From the CNA Frontlines: Choosing Minutes or Moments