For Your CNAs, General, In the News, Lifelong Learning, Teaching Tips

Top 5 Benefits of Civility Training

Does your organization suffer from a hidden culture of incivility—opening the door for dangerous medical errors, poor patient satisfaction and higher employee turnover? If so, you are not alone. In 2008, The Joint Commission recognized the widespread problem of “behaviors that undermine a culture of safety.”  In fact, uncivil behavior among healthcare employees now constitutes… Continue reading Top 5 Benefits of Civility Training

General, Teaching Tips

In the Healthcare Workplace: Compliments that Count

If you’re like most nurses, you are well-trained in goal setting. You know that, to be meaningful, goals must be both specific and measurable.  Have you ever considered that the same is true of compliments?  In general, specific and measurable compliments accomplish two things: 1) they demonstrate your sincerity to the recipient; and 2) they… Continue reading In the Healthcare Workplace: Compliments that Count

General, Teaching Tips

Another Use for the Nursing Process

Imagine that you are assessing a patient, Mary Smith, in order to come up with a nursing diagnosis and a plan of care. As you talk to Mary, with the nursing process in mind, you realize that she: Has trouble with problem solving and critical thinking. Can’t seem to concentrate. Avoids asking for help. Complains… Continue reading Another Use for the Nursing Process

Awarding Top-Notch CNAs, For Your CNAs, General, Teaching Tips

An Easy Way to Thank Your Nurse Aides!

Did you know that, for many nursing assistants, their number one complaint about work is that they don't feel appreciated? There's an easy fix for that. On our sister blog, Embracing Civility, we're offering a simple template for some cute "thank you" cards that you can download. Try printing them on thick paper or card… Continue reading An Easy Way to Thank Your Nurse Aides!

In the News, Lifelong Learning, Teaching Tips

Civility = Self-Awareness

“The test of a civilized person is first self-awareness…” ~ Clarence Day As you probably know, the Joint Commission has mandated civility training for all healthcare organizations in order to combat the rise of intimidating and disruptive behaviors among healthcare employees.  Civility training is tricky...it's not like teaching a nursing skill or the facts about… Continue reading Civility = Self-Awareness