What part of their personal care or their day do your clients seem to like the least?  Can you think of some ways that you can make this easier for them?   Write them down here: 1. 2. 3. ·  We’ve all heard the saying, “The customer is always right.”  Well, that’s not exactly true in health care.  For example, your client may tell you that he’s supposed to have milk with every meal.  But, in his chart, you see that he’s allergic to dairy foods!  Or, a client may want to walk to the bathroom by herself, but you know that if she does, she’ll fall down.  So, think of it like this…”The customer is always right—as long as it doesn’t involve a health or safety issue!” ·  Make an effort to remember your clients’ names.  Let’s face it...you’ve probably seen your client’s rear end.  It would be rude not to remember his name! ·  Don’t be afraid to ask, “Is there anything else I can do for you today?”    ·  You may have a bunch of clients who need your attention, but each client deserves to feel like the only one—at least for a few minutes!  When you are with a client, give that person your full attention. ·  Have you ever thanked your clients for trusting you to take care of them?   Or told them that you enjoy having them as a client?  If not, maybe you should.  People like to feel appreciated! ·  Think of all the choices your clients may have given up, including when to eat, what to eat, what to wear and when to sleep.  Offer your clients as many choices as possible to help them feel like they still have some control over their own lives.   (They’ll be more satisfied customers!) Providing Your Clients with Good Customer Service A Professional Growth Module:  Customer Service in Health Care Don’t forget to keep the “care” in healthcare!   Try to make each of your clients feel like they are your favorite client!   Page 5     © 2001 In the Know, Inc. Q:   If a friend asked you why she should choose your facility or agency for her sick mother, what would you say? A: Q:   What do you think you have to offer that other nursing assistants don’t? A: Try Answering These Questions...