For Your CNAs, General

Customer Service: It IS Your Job!

Whether we're RNs, LPNs or CNAs, most of us got into nursing out of a desire to help people.  But, like it or not, health care is a business...with both external customers (patients) and internal customers (co-workers).  How each of us treats our "customers" has a big impact on our most important outcome:  patient health… Continue reading Customer Service: It IS Your Job!

Awarding Top-Notch CNAs, In the News

CNAs on TV!

Did you happen to see Undercover Boss on CBS this past Sunday?  That's the show where executives from large companies go incognito in their own businesses.  They do it to learn firsthand how their employees really feel about working for them.  It's always interesting, but this week's episode revolved around BrightStar, a nationwide company that… Continue reading CNAs on TV!

For Your CNAs, General, Lifelong Learning, Teaching Tips

How Well Do Your CNAs Observe & Report?

As you know, one of the primary roles of the nursing assistant is to collect and communicate information.  The information is collected by observing clients and communicated by reporting to the nurse and/or documenting in the client's chart.  So, how good are your CNAs at observing and communicating important information about their clients? For example,… Continue reading How Well Do Your CNAs Observe & Report?

Lifelong Learning, Teaching Tips

Six Teaching Tips for CNA Inservices!

It's a fact: adult learners enjoy lively continuing education sessions.  But, coming up with ways to spice up your CNA inservice meetings can be challenging.  Here are six tips that may help: 1.  Every month, insert a crisp new $1.00 bill in a couple of the inservice handout packets.  If you conduct your inservices in… Continue reading Six Teaching Tips for CNA Inservices!

General, Teaching Tips

Helping Your CNAs Understand Emotional Loss in the Elderly

It's part of life. As we age, we are forced to deal with a greater number of serious emotional losses.  Most elderly people must face a variety of different losses.  Do your CNAs know how to help their elderly clients deal with those losses?  At your next CNA inservice meeting, consider using the following scenario… Continue reading Helping Your CNAs Understand Emotional Loss in the Elderly