For Your CNAs, General, In the News, Lifelong Learning, Teaching Tips

Top 5 Benefits of Civility Training

Does your organization suffer from a hidden culture of incivility—opening the door for dangerous medical errors, poor patient satisfaction and higher employee turnover? If so, you are not alone. In 2008, The Joint Commission recognized the widespread problem of “behaviors that undermine a culture of safety.”  In fact, uncivil behavior among healthcare employees now constitutes… Continue reading Top 5 Benefits of Civility Training

General, In the News, Lifelong Learning

Nurses: Don’t Slam the Door Shut!

“When you've…walked through that doorway of opportunity, you do not slam it shut behind you. You reach back, and you give other folks the same chances that helped you succeed.”  ~ Michelle Obama Regardless of your politics, it's impossible to deny the truth of Mrs. Obama's recent statement. It’s a truth that all of us… Continue reading Nurses: Don’t Slam the Door Shut!

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What Joint Commission Says about Incivility

Workplace incivility. Adult bullying. Lateral harassment. These terms make the news nearly every day, headlining another story about employees who are dealing with a toxic work environment. Jana Raver is an organizational expert and professor at Queen's University School of Business. She has done research proving that sixty percent of employees are exposed to workplace… Continue reading What Joint Commission Says about Incivility

In the News, Lifelong Learning, Teaching Tips

Civility = Self-Awareness

“The test of a civilized person is first self-awareness…” ~ Clarence Day As you probably know, the Joint Commission has mandated civility training for all healthcare organizations in order to combat the rise of intimidating and disruptive behaviors among healthcare employees.  Civility training is tricky...it's not like teaching a nursing skill or the facts about… Continue reading Civility = Self-Awareness